Terms & Conditions

When you place an order with Tyack Family Farms, you are committing to purchase the product you have selected. Prices are confirmed at the time of ordering and are valid for that delivery cycle only. Prices may change between cycles as our costs and seasonal conditions change.

Payment is due once your order is confirmed. We will email you an invoice with payment instructions. Your order is not considered final until payment has been received in full, unless prior arrangements have been made.

We deliver on scheduled delivery days only. These dates are shown on the order page when available. If no dates are currently available, you may place a pre-order and we will automatically assign it to our next available delivery date.

Delivery is available across the Sunshine Coast, with free delivery for quarter and half beast orders. A delivery fee applies to smaller orders (1/8th beast and family packs). For addresses outside our local delivery zone, we will provide a custom shipping quote before your order is finalised.

Pickup is also available from Forest Glen, QLD, at no charge.

It is your responsibility to be home to receive your delivery on the scheduled delivery day, or to ensure someone is available to accept it. If you cannot be home, you must arrange adequate cool storage (such as an esky with ice bricks or a fridge) where the order can be safely left.

Beef is a perishable product. Once your order has been delivered, responsibility for keeping it refrigerated or frozen passes to you. We strongly recommend refrigerating or freezing your beef promptly upon delivery.

We are not liable for any spoilage, quality deterioration, or loss that occurs as a result of you not being home to receive your delivery, or as a result of inadequate cool storage at your delivery address.

If a delivery cannot be completed because no one is present and no safe storage arrangement has been made, we will attempt to contact you, but we are not obliged to redeliver free of charge.

Once you place an order, there is no automatic right to cancel and avoid payment. Because each order is prepared to your selection and tied to a processing and delivery cycle, cancellations are not guaranteed.

If you wish to cancel an order, please contact us as soon as possible with your reason. We will assess each request on a case-by-case basis and decide whether a cancellation, credit, or refund is appropriate. We are not obliged to accept a cancellation request.

Every animal is slightly different. As a result, the exact cuts, weights, and contents of your meat pack may vary from what is listed. The packing list on the order page is a guide to what you can expect, not an exact guarantee.

Beef is sold based on the animal it comes from, and final weights and yields will naturally vary. This is part of buying direct from a farm and reflects the nature of whole-animal butchery.

We take pride in the quality of our beef and stand behind our product. If you believe there is a genuine quality issue with the meat itself (not related to a missed delivery or storage after delivery), please contact us with details as soon as possible.

We will assess each quality concern on a case-by-case basis and, where appropriate, may offer a replacement, credit, or refund at our discretion. Please contact us promptly so we can look into the issue.

These terms apply to all orders placed with Tyack Family Farms. By placing an order or pre-order, you confirm that you have read and agree to these Terms & Conditions.

We may update these terms from time to time. The version in effect at the time you place your order will apply to that order.

If you have any questions about these terms, please contact us through the Contact page.